Inside this article 3 sections
01 / Decisions
Read the ownership conditions
Identify the handset agreement separately from airtime. Ask about early settlement, return conditions and what happens when the number leaves. An upgrade programme can depend on inspection of a returned phone.
Keep any estimate distinct from the final assessed position. Check deadlines and the process if a valuation is disputed. This publication does not offer credit, calculate affordability or act for a finance provider.
02 / Decisions
Prepare a return
Back up personal information, transfer security access and test the replacement. Follow the manufacturer’s process for removing accounts and activation locks. Preserve a record of condition and use the verified return address.
An unexpected caller offering to collect a phone deserves independent verification. Do not send equipment to an address supplied only in an unsolicited message, even if the caller knows an order reference.
03 / Decisions
After dispatch
Retain tracking and check for confirmation of acceptance. Delivery and final inspection are different milestones. Keep statements and communications until any remaining balance is explained.
If an order is cancelled, check both the device and the line. Ending one component does not necessarily end everything else in a combined transaction.